Mandatory for B2C starting 19th June 2026 for EU Onlinestores

Based on EU Directive (EU) 2023/2673, it is required that contracts (an order constitutes a sales contract) can be easily cancelled. To this end, a cancellation button must be displayed to the customer to initiate the cancellation process.

You can find detailed information on the legal aspects at eRecht24.de (article), Trusted Shops (article), or IT-Recht Kanzlei (article), for example. We are "only" developers and cannot provide legal advice. Please check if your store meet your local legal requirements with help of our modul. If you spot legal or technical issues feel free to contact us and we hopefully can provide a version which fixes it.

3 Minute Video - Functions of the Modul

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Weitere Informationen

The features of the withdrawal modul

The core feature is a new section that displays an order overview and allows the cancellation process to be initiated. Once the cancellation is initiated, both the customer and the shop operator receive an email notification. The cancellation is recorded in a new table within the shop, where it is visible to the administrator.

This new section for initiating a cancellation can be accessed in two ways: via a "withdrawal" button in the "My Account" area or through a form (intended primarily for guest orders).

1. New Button inside of “My Order” of Customer Account

For logged-in customers, options for cancellation are provided in the "My Account" area under "Orders."

Following Screenshot shows the German Storeview but there is EN and lot of other EU based languages already integrated in the modul.

However, this new button can also be disabled via the configuration in the admin area. Additionally, the desired display duration (X days from the order date) can be set. We value offering shop operators a high degree of flexibility.

2. New Form “Find order for cancellation” – Also for guest orders

The second option is a new "order lookup form." This allows an order to be located using the order number and email address (for guest orders). Additionally, there is an optional "direct cancellation" feature that enables a cancellation to be submitted without any prior verification.

This form can be made accessible via a link—for example, in the footer, in emails, or in other areas of the shop. The URL can be managed using redirect rules (see the documentation for details).

3. Submit Withdrawal request

In this overview (see the next screenshot), the customer can view the order and information regarding the deadline for cancellation. The customer can then initiate the cancellation using the button. Upon final confirmation, both the customer and the shop operator receive an email confirming the cancellation request

4. Adminarea - Liste of requests & (internal) note about order

The cancellation itself is recorded in a Magento database table, which admin users can access via the admin panel.

A note regarding the cancellation has also been added to the order section of the admin panel. Additionally, it is possible to navigate directly from the list of cancellations to the corresponding order.

Based on the received cancellation, the shop operator can—or must—initiate the subsequent steps. If you see any opportunities or requirements for automation here, please feel free to contact us.

If extensions or customizations to our module would be helpful to you in this regard, we would greatly appreciate your feedback, ideas, etc.

5. Withdrawal without validation (based on german law)

Due to the current legal situation (in Germany), it appears that, in our understanding, it is NOT permitted to validate whether the customer is actually a customer or whether the order even exists. It seems that everything simply has to be accepted initially.

Therefore, we have added a section for "direct submission." There, orders can be placed without any validation or further verification.

Additional screenshots – various areas

Summary:

Modul is tested with:

• Magento 2 Community Version
• tested with Magento Version: Magento ver. 2.4.6 - 2.4.9
• If you have tried it with a different version and it worked (or failed), please feel free to let us know.
• Magento Hyvä Theme

Price

• Price 60€ (net) + 19% Vat.
• incl. 6 Month Updates starting with invoice date
• Offer for business customers only

60-day withdrawal period

Include is:

• Latest Version of the Modul
• incl. 6 Month Updates starting from Invoice date
• Manual for Setup and Features

Features are:

• Supports cancellations for both registered and guest customers
• Supports Magento 2 reCAPTCHA
• New "Cancel Order" button in the "My Account" > "Orders" section
• New "Cancel Order" view
• New email template for the cancellation confirmation copy
• New admin section for listing and managing cancellations
• New admin section for extension configuration
• Frontend languages ​​currently supported: DE, EN, CZ, GR, ES, FR, IT, NL, PL, SE, DE, EN, CZ, GR, ES, FR, IT, NL, PL, SE, BG, DK, IE, EE, FI, HR, HU, LT, LV, PT, RO, SK, SI
• Compatible with the Magento Hyvä theme

Scope of license:

One production Magento/Adobe Commerce store belonging to the licensee; an unlimited number of associated development, test, staging, and acceptance systems. Modifications for internal use are permitted. No transfer, sublicensing, resale, or use on behalf of third parties.

Manual:

• Manual (Available as PDF free here)

FAQ

Please check the german FAQ. We are sorry but currently can't manage the changing information in englisch, too

Link to german FAQ

You can make the purchase via our partner Digistore24.

The extension can be purchased via Digistore24, which offers a wide range of payment methods and a simple ordering process. Our partner also handles the delivery of the extension (including instructions). The invoice is automatically generated by Digistore24 as well.

Changelog

Please check DE Version of the Infosite. There is a englisch Changelog which can be found here.

Found a bug? Do you need or would you like to see additional features?

If you need additional features or have suggestions for improvements, please contact us. If you have found a bug, we will try to fix it as soon as possible.

Martin.steudter@konvis.de